Internet Access

Internet Access


Leased Fibre Circuit (Business Grade Connection)

This is a business-grade internet circuit, which is guaranteed at the speed that it is sold at and carries strict SLAs for its’ availability and uptime. We generally offer this to any mid to large business that has internet at its’ core operation, as although more costly than some other internet types, it is extremely reliable and stable.

This type of connection is offered in the format 10/100. The first number is the ‘bandwidth’ speed (upload and download) that is guaranteed on the connection, in this example 10MB. The second number is called the ‘bearer’, and is what the maximum speed is if a customer wishes to increase their ‘bandwidth’ at a later date. In this scenario, a customer could get a 10/100 connection as a value for money option, and later increase to 20/100, 30/100 or even 100/100 without having to reinstall a whole new connection.

These types of connection generally take up to 90 working days to install, and require visits from the carrier or network provider to do so. Firstly to survey, then further visits to install and finalise the connection. We use: Virgin, Openreach, Vodafone, TalkTalk Business, Gamma Telecom and many other providers to implement these types of connections. This generally has the lowest latency/response time of all of the options and does not require a telephone line.


EFM/Ethernet First Mile (Business Grade Connection)

This is another business-grade internet circuit, it is not guaranteed at a specific speed like the Leased Fibre Circuit above but is sold in ‘pairs’. So generally when looking at EFM, it will be sold as either 2-pair, or 4-pair. The speed with this type of connection varies per area, but once installed it is generally extremely stable, like the Leased Fibre Circuit above. The speeds on EFM vary greatly per area, as distance from the local exchange (Openreach network hub) will affect the speed attained at any site, although it is generally between 2/2MB – 6/6MB (2-pair) and 7/7MB – 12/12MB (4-Pair).

EFM is a low-cost option within business-grade internet circuits, and can take 45-60 working days to install. However, if for example a 2-pair EFM is installed, a new connection would need to be installed if the speed needed to be increased at a later date, which is the downside to this type of connection. This has the second lowest response time of all the options (tied with EoFTTC below). Does not require a telephone line.


EoFTTC (Business Grade Connection)

This is similar to a standard UK ‘Super Fast Fibre’ connection, however with the SLAs and support of the business-grade connections above. It also features a lower latency than a normal ‘Super Fast Fibre’ connection, an 8-hour fix requirement and guaranteed speeds. The bandwidth is sold at 20/20MB, however the download speed can ‘burst up to’ 76MB when required making it a very flexible and cost-effective solution for small to medium sized businesses that require something more stable than a standard ‘Super Fast Fibre’ connection.

EoFTTC generally takes 45-60 working days to install, and requires several visits from the network provider to fully implement. This is an extremely good option for business who require stable internet with guaranteed speeds, fix times and do not wish to spend the extra on a Leased Fibre Circuit. Requires a telephone line.


FTTC/Fibre to the Cabinet (Standard UK Connection/’Super Fast Fibre’)

This is what is sold by most companies as ‘Super Fast Fibre’ in the UK (BT, Sky, Virgin, TalkTalk etc). It is faster than the traditional broadband in the UK, but the speeds are not guaranteed. It is more stable than ‘standard broadband’ (ADSL), however can still be subject to slowing down or dropping at times. It is an extremely cost-effective option for a relatively stable, fast connection in the UK for smaller businesses.

The speed is up to 80/20MB, however as this is not defined in the industry as a ‘business-grade’ internet connection this can vary greatly per area and also dependant on the activity in the area (If lots of people are using the internet, in a local area. The internet can slow down for everybody). We generally recommend this to any business with under 10 users, with medium usage.

FTTC usually takes up to 10 working days to install a telephone line, then 7 working days to install FTTC/Fibre onto this telephone line.


ADSL (Standard UK Connection)

This has been the standard broadband connection in the UK for well over 10 years now, and is the slowest of all of the options listed here. It is quoted as ‘up to 24/1MB’ and can vary greatly dependant on area. There are no guarantees on speed, and it can range from 2/0.2MB up to 23/1MB in some areas.

This is a very cost-effective solution, if a business has minimal internet requirements and few users. A rough guide to the speed that will be obtained somewhere, can be checked before installation. ADSL can generally be installed in 10 working days, and requires a telephone line.