Telephony

Telephony (Cloud & Hard Wired)

VoIP/SIP Telephony

There are generally two types of VoIP system. We cater to both of these types, they both offer a lot of features that are more difficult to obtain or much more expensive on traditional systems. Features include:

  • Call Recording.
  • Auto-Attendant (Welcome to… Please press 1 for Sales, 2 for Accounts…)
  • Generally lower calling costs than traditional systems.
  • Call Queueing (Queue up calls on one main number, filtering through when an employee is available).
  • Music on Hold.
  • Call Groups.
  • Shared Company Address Book.
  • Schedule Call Routing (To voicemail out of office hours, to phones in the business within them etc).
  • Detailed Call History.
  • Blocking of certain numbers for outbound calling (International, Premium).

Hosted VoIP/iPBX/Cloud Telephony

This is a system whereby there is minimal equipment at site/office. A client has desk phones which connect over the internet at their site, to a central ‘iPBX’ off-site, which is usually managed and paid for/upgraded by their telephone provider. This is generally called the telephone providers’ ‘platform’.

This would be our recommended set up for small, medium and sometimes even much larger businesses. It is easily scalable, flexible (offices can be set up very quickly and linked to the central iPBX), as all that is required at site is an internet connection to get a phone installed.

It’s very cost-effective and requires minimal management from the client once it is up and running, it also keeps most/all of the clients’ configuration off site, so that if there is a major issue at site, it can be quickly replaced or diverted as appropriate. This type of system usually requires a licence fee per handset in the business, monthly.


On-site PBX/SIP Trunks

This type of VoIP is where the client has more equipment at site, and this is often managed by them internally (IT Manager, IT Director etc). We generally see this sort of setup at much larger organisations. The phones connect to a central ‘hub’ (On-site PBX), and talk through this out over the internet over ‘SIP Trunks’, which are paid for monthly by the client. With this sort of setup you pay once for all of the hardware (handsets, PBX), and then monthly for the ‘SIP Trunks’ (The amount will vary dependant on how many inbound/outbound calls needs to be made at once), however no monthly licence fee per handset in the business.

The pros of this type of system, are that for some types of larger businesses and corporations it can be more cost effective on monthly overheads if they have 400 users, and only ever have 80 calls in/out at any one time. However, it is not as flexible as the above cloud-based systems, and can be very expensive to set up initially.


Hard-Wired Telephony

These are more traditional systems that do not run over the internet. These can vary from one handset at site, to hundreds. They always require telephone services (Analogue Line, ISDNe, Multiline, ISDN30e) which link to BT Openreach’s exchanges around the country. A client pays a rental to their provider for the telephone services that are required for their system, and then usually a separate charge for their handsets/phone system on site. We are used to dealing with these sort of systems, and providing low cost calls and rentals to people who already have them in place.

We provide pricing for:

  • Analogue Lines (Including Emergency/Red Care).
  • ISDN Circuits (ISDN2e & ISDN30e).
  • Multi Line Services.
  • LLU (Local Loop Unbundled services such as TalkTalk copper lines).
  • Reduced Calling Costs (Often, even if you are unhappily contracted to your current provider for the rental fees).
  • CLIP (Calling Line ID Presentation).
  • NGN Numbers (0870/0345 format number pointing to your current telephones).