Telephony

We offer a few hosted VoIP platform options (dependant on client requirements). On these, features available generally include:

• Call Recording.
• Auto-Attendant (Welcome to… Please press 1 for Sales, 2 for Accounts…)
• Generally lower calling costs than traditional systems.
• Call Queueing (Queue up calls on one main number, filtering through when an employee is available).
• Music on Hold.
• Call Groups.
• Shared Company Address Book.
• Schedule Call Routing (To voicemail out of office hours, to phones in the business within office hours etc).
• Detailed Call History.
• Blocking of certain numbers for outbound calling (International, Premium). Blocking of certain numbers for inbound calls (stop unwanted calls).

With our hosted VoIP systems you pay no maintenance, no call out charges to amend your voicemail/business hours/Christmas message etc and no system to worry about at site. Just a line rental every month per user (each with their own number). You can use these users/lines on a Desk phone, Walk-around handset, Mobile app, Desktop app or integrate into Microsoft Teams.

We use platforms that host these VoIP systems within secure data centers in the UK, mirrored to backup locations for maximum uptime, functionality and security for our users.

This type of VoIP is often where the client has their own telephone system/server at site, and is managed by them internally (by their IT team, or IT Manager/IT Director) or an external PBX manager.

The pros of this type of system, are that for some larger clients it can be more cost effective on monthly rental (SIP/VoIP) overheads. If for example there are 400 users, and only ever 80 calls in/out at any one time (80 SIP rentals vs 400 Hosted VoIP rentals). However, it is not as flexible as the above cloud-based systems, and can be very expensive to set up initially (and maintain/modify).

We provide SIP trunks (for the calls) to a lot of sites like this, whereby their IT contact or PBX maintainer will connect these into their on-site PBX phone system/server and manage this device and the handsets on site, and we manage the rentals for the SIP (for the inbound/outbound calls that connect into this system).